Contact Old English Inns

If you'd like some help to make the right booking for you, we'd love to help. We can offer advice on selecting the location that best suits your individual or group needs - whether business or pleasure.

We want to continually improve the service we provide. Your views and comments really matter and help to do this. So here are some ways to get in touch.

Call our friendly Central Reservations team on:

0345 60 86 040*

Central Reservations Opening Hours:
8am - 8pm Monday to Friday
10am - 8pm Saturday to Sunday

Write to us at:

Old English Inns, Abbot House, Westgate Street,
Bury St Edmunds, Suffolk IP33 1QT

Registered Office

Greene King Brewing and Retailing Limited Westgate Brewery
Bury St Edmunds
Suffolk IP33 1QT
Company Registration no. 3298903

Customer Feedback

If you would like to contact us regarding your visit to one of our hotels or pubs please contact the Customer Services Team on 03448 006 605

For all PL claims, please submit your CNF to our TPA Willis Towers Watson, via the portal.

*Calls to 0345 60 86 040 are charged at 5ppm service charge plus an access charge from your service provider. Calls from a mobile number are outside of bundled minutes, and vary per provider.

Frequently Asked Questions

Q1. How do I book a Room with Old English Inns?

A. You can visit our website at to check availability at any of our Old English Inns Hotels.


Q2. Can I bring my Dog with me during my stay?

A. Hotel Profiles under the ‘Locations’ tab on the Old English Inns Website usually state if Dogs are allowed during your stay however you can also contact the site directly, their contact details can be found on their individual Hotel Web pages.


Q3. How do I find out about parking at the Hotel?

A. Hotel Profiles under the ‘Locations’ tab will advise of all the facilities available in your chosen Hotel.


Q4. How do I make a table Booking?

A. You can book a table online via your local OEI specific webpage via the ‘Book Now’ option on the menu bar or alternatively contact the pub directly (see Q7)


Q5. I would like to make a table booking for over 8 Guests. How do I do this?

A. Please contact your local OEI pub to enquire about a large party booking (See Q7)


Q6. I have lost a personal item in the Hotel. How I go about getting it back?

A. If you contact the Hotel directly they will be more than happy to assist you in finding your misplaced item.


Q7. I need to contact the Pub. Where can I find their contact details?

A. Specific contact details for our Hotels can be found on each Hotel specific Website.


Q8. I am supporting a charity; can my local pub support this?

A. As a whole GK has taken the decision to support one local charity, however our Hotels do regularly support charities in their own local areas.


Q9. Where can I find out the opening times of my local Pub?

A. On your Local OEI website opening times can be found towards the bottom of the homepage.


Find an inn:

Discover Old English hospitality at its best

Explore over 100 historic pubs, inns and hotels across 24 counties… a unique
experience every time!

icon-tick.png Best Price Guarantee

We guarantee to offer you our best price always. Should you book online with us and then find a cheaper rate for the same hotel at the same time on another website, we’ll honour the lower rate.

icon-wifi.png Free WiFi

Stay in touch and enjoy general surfing and browsing with our free WiFi – available at every Old English Inn.

icon-breakfast.png Free Breakfast

Start your day with our delicious traditional breakfast cooked to order and available free with all hotel stays. Comes with freshly made tea and coffee.

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